Refund Policy
Revision of 28 July 2026
Undelivered likes come back to the balance automatically. If the service was not rendered we refund the money to the details the payment came from: claim within 14 days, review within 24 hours, payout within 72 hours.
1. Undelivered likes come back on their own
Likes leave the balance as delivery actually happens — one per commend actually sent. If delivery stops (the customer left the game server, or the order was interrupted for technical reasons), the undelivered part stays on the balance by itself, with no claim and no need to contact support. Those likes never expire and remain available for new orders at any time. This is the default refund: instant and paperwork-free.
2. When the service counts as not rendered
The service is not rendered if: the payment went through but the likes were not credited to the balance; delivery on a placed order did not start within 48 hours for reasons on the service's side; or delivery was interrupted through our fault and part of the paid likes stayed unspent. If delivery is idle because the customer never connected to the game server or left it, the service does not count as unrendered — the likes wait on the balance indefinitely.
3. How much is refunded in money
The unused part of the payment is refunded: the amount paid multiplied by the share of unspent likes in the package. An untouched package is refunded in full. Commends already delivered are not refundable — they cannot be taken back out of a profile. Separately: within 24 hours of crediting, the customer may walk away from an untouched package for any reason and get the full amount back.
4. Deadline for filing a claim
A money-refund claim is filed with support within 14 calendar days of the payment date. Claims filed later are not refunded in money; unspent likes stay on the balance indefinitely and can be spent on any order at any time.
5. Review time
A claim is reviewed within 24 hours of reaching support. Include the date and amount of the payment, the payment method, and — if the claim is about a specific order — a link to the delivery page. The decision comes back through the same channel the claim arrived on.
6. Where the money goes, and when
Refunds are paid to the same details the payment was made from: to the bank card or SBP account for rouble payments, and to the sending wallet for cryptocurrency payments. Refunds to any other details are not made. The money is sent within 72 hours of the decision on the claim; how long it takes to land is set by the bank or the payment provider.
7. When no refund is due
No money refund is due if the commends were actually delivered and the customer changed their mind or was unhappy with the result; if the order was not delivered because the customer never joined the game server or left it (the likes wait on the balance); or if the commends were delivered to a profile whose SteamID the customer supplied incorrectly.
8. Payment went through but likes were not credited
If money was charged and the likes did not appear on the balance, contact support: once the payment is verified the likes are credited manually. If money is wanted instead of likes, that is a case of an unrendered service — see clauses 3 to 6. An unpaid invoice is cancelled automatically and nothing is ever charged against it; there is no need to pay the same invoice twice.
9. How to reach us
Questions about payment, crediting and refunds are handled by the service's Telegram support. The first reply and the decision on a refund claim both come within 24 hours of the request.